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Dear Customers,

The new customs update affecting orders over 30 euros in Turkey will not affect our store. We would like to inform you that we have taken the necessary precautions to ensure that your shopping experience remains smooth and enjoyable and that there will be no problems at all.

For international shipments, as Mermaid's Glance, we deliver your products safely to your address with all fees prepaid, without any problems at customs.

Your MERMAID'S GLANCE order will be prepared and shipped within 1-3 business days. Your shipped product will be delivered to you within 7-13 days. You can check the shipment status at any time using the tracking number sent to you by e-mail.

You can return the products you purchased within 14 days from the date of purchase by providing the return information you request. International shipments are not included in this scope.

Products will be delivered within 30 days from the date of order confirmation. Personalized and custom-made products can only be returned or exchanged if the delivered product differs from the style you selected during customization.

For more information: Returns Policy

To return or exchange your product, you can contact us at info@mermaidsglance.com within 7 days of delivery. You must return the product in its original packaging and unused. Once the return is approved, your refund or exchange request will be processed.